Payment Policy
Last updated: 15 July 2026
This Payment Policy explains how product payments, invoices, payment confirmation, currency conversion, refunds and payment disputes are handled for transactions arranged through the AutoScandi marketplace.
By contacting a Seller, placing an order or making a payment for a product listed on AutoScandi, the Buyer accepts this Payment Policy together with the applicable Seller terms and mandatory legal rights.
AutoScandi marketplace role
AutoScandi provides an online marketplace where independent Sellers and suppliers may advertise and sell automotive parts and related products.
Unless AutoScandi is expressly identified as the Seller for a particular product, the sales contract is concluded directly between the Buyer and the independent Seller or supplier.
AutoScandi is not the Seller, supplier, payment recipient, bank, payment institution, lender, escrow provider or financial intermediary for transactions between independent Sellers and Buyers.
Direct payments to Sellers
All payments for products are made directly by the Buyer to the relevant Seller or supplier.
The Seller provides the payment instructions, invoice, bank details or payment link applicable to the transaction.
AutoScandi does not receive, collect, hold, safeguard, deposit, transfer or control money paid for products sold by independent Sellers.
Payment made directly to a Seller does not create a payment, delivery, refund or warranty obligation for AutoScandi.
No payment processing by AutoScandi
AutoScandi does not process card payments, bank transfers or other product payments on behalf of independent Sellers unless this is expressly stated for a specific transaction.
Any bank, card provider, payment application or payment service used by the Buyer and Seller operates independently and according to its own terms, verification procedures and dispute rules.
The appearance of a product, order request or Seller contact form on AutoScandi does not mean that AutoScandi receives or controls the related payment.
No escrow service
AutoScandi does not provide an escrow service and does not hold Buyer funds until delivery.
AutoScandi does not guarantee payment release, product delivery, reimbursement, chargeback approval or recovery of money transferred to a Seller.
The Buyer is responsible for selecting a payment method suitable for the value and risk of the transaction.
No automatic Buyer protection
Unless expressly stated for a specific transaction, AutoScandi does not provide a Buyer protection programme, payment insurance, money-back guarantee or reimbursement fund.
AutoScandi does not guarantee that a Seller will fulfil an order, deliver a product, accept a cancellation or issue a voluntary refund.
Mandatory rights that apply to a transaction remain the responsibility of the relevant professional Seller.
Seller responsibility for payments
The Seller is responsible for providing accurate payment details and ensuring that the payment account belongs to the Seller or an authorised payment recipient.
The Seller is responsible for confirming receipt of payment, issuing invoices or receipts where required, maintaining transaction records and complying with applicable tax obligations.
The Seller is also responsible for correcting payment errors and returning money where required by law, the sales contract or the Seller return policy.
Buyer verification before payment
Before making payment, the Buyer must verify the Seller identity, product description, complete part number, product condition, final price, currency, delivery charge, payment recipient and delivery terms.
The Buyer should confirm that the payment details correspond to the Seller or supplier involved in the transaction.
The Buyer should not make payment where the recipient name, invoice, product information or account details appear inconsistent, incomplete or suspicious.
Invoices and order confirmation
The Seller is responsible for providing the invoice, payment request or other transaction document required for the sale.
The Buyer must review the invoice before payment and confirm that the product, quantity, price, currency, delivery charge and payment recipient are correct.
An AutoScandi listing or enquiry does not by itself constitute proof that payment is due.
A binding sales contract is formed directly between the Buyer and Seller when the Seller accepts the order or otherwise confirms the transaction.
Available payment methods
Available payment methods are determined by each independent Seller or supplier.
A Seller may offer bank transfer, card payment through an independent provider or another lawful payment method.
AutoScandi does not guarantee that any particular payment method will be available for every Seller, product, country or transaction.
Bank transfers
When paying by bank transfer, the Buyer must verify the beneficiary name, bank account, currency, amount and payment reference.
Bank transfers may provide limited cancellation, reversal or chargeback rights after the payment has been completed.
AutoScandi does not guarantee recovery of money transferred directly to a Seller, supplier or incorrect bank account.
The Buyer accepts responsibility for choosing to use a bank transfer after reviewing the transaction details and Seller information.
Card and third-party payments
Where a Seller accepts card payments or provides a payment link, the payment is processed by the Seller payment provider and not by AutoScandi.
The Buyer should verify the payment page, recipient and transaction amount before entering payment details.
AutoScandi does not control payment-provider authorisation, security checks, account restrictions, processing delays, chargebacks or dispute decisions.
Cash and other direct payments
Cash payments and other direct payment arrangements are private arrangements between the Buyer and Seller.
The Buyer should request a receipt or other evidence of payment directly from the Seller.
AutoScandi does not verify, document or guarantee cash transactions between users.
Cryptocurrency and irreversible payments
Buyers should exercise particular caution before using cryptocurrency, gift cards, money-transfer services or other payment methods that may be difficult or impossible to reverse.
AutoScandi does not guarantee the recovery of funds sent through an irreversible payment method.
Any such payment remains a direct transaction between the Buyer, Seller and relevant payment service.
Payment currency
The Seller is responsible for clearly stating the currency in which payment must be made.
The Buyer must verify the payment currency before authorising the transaction.
Prices displayed in another currency for reference may be approximate and may differ from the final amount charged by the Seller, bank or payment provider.
Currency conversion
International payments may be subject to currency-conversion rates determined by banks, card providers or other financial institutions.
The final amount charged or refunded may differ because of exchange-rate movements, conversion margins and intermediary-bank fees.
AutoScandi does not determine exchange rates and is not responsible for currency-conversion losses or third-party conversion charges.
Bank and payment-provider fees
The Buyer may be charged transfer fees, card fees, correspondent-bank fees, currency-conversion fees or other charges imposed by an independent financial institution.
The Seller may also receive less than the amount sent if banking fees are deducted during the transfer.
The Buyer and Seller are responsible for agreeing who bears such fees before payment.
AutoScandi does not collect or refund charges imposed independently by banks or payment providers.
Taxes and additional charges
The Seller is responsible for determining and displaying the product price, applicable taxes and mandatory charges connected with the sale.
The Buyer is responsible for reviewing the full payment amount before completing the transaction.
Import VAT, customs duties, brokerage charges and other destination-country costs may be payable separately by the Buyer unless the Seller expressly states otherwise.
Payment confirmation
The Seller is responsible for confirming whether payment has been received and whether the order has been accepted.
A bank transfer receipt or payment-provider notification does not guarantee that cleared funds have been received by the Seller.
The Seller may delay dispatch until payment has been confirmed, subject to the sales contract and applicable law.
AutoScandi does not independently confirm or verify receipt of funds by a Seller.
Incorrect payment amount
If the Buyer sends an incorrect amount, uses the wrong currency or omits a required payment reference, the Buyer must contact the Seller immediately.
The Seller is responsible for determining whether an additional payment or partial refund is required.
AutoScandi does not control corrections to payments received directly by independent Sellers.
Payments to an incorrect recipient
The Buyer is responsible for checking the recipient information before authorising payment.
If money is sent to an incorrect account, the Buyer must contact the relevant bank or payment provider immediately.
AutoScandi cannot reverse, cancel or recover a payment that it did not receive or process.
Changes to payment details
A Buyer should treat unexpected changes to payment details with caution.
Where a Seller provides new bank details, the Buyer should confirm the change through a separate and trusted communication method before making payment.
AutoScandi does not guarantee the authenticity of payment instructions sent through a compromised email, telephone number or user account.
Fraud prevention
The Buyer should not make payment where the price is implausible, the Seller refuses verification, the product information is inconsistent or the requested payment method appears unusually risky.
For significant transactions, the Buyer should request current photographs, exact part numbers, Seller identification, business details and proof that the product is available.
Suspected fraud, false Seller information or deceptive payment instructions should be reported through the AutoScandi contact form.
AutoScandi may restrict listings, suspend accounts, preserve relevant records and cooperate with competent authorities, but does not guarantee recovery of money paid directly to a Seller.
Account security
Each user is responsible for protecting account credentials, email access, devices and payment information.
Users must notify AutoScandi promptly if they suspect unauthorised access to an AutoScandi account.
Users must also contact their bank or payment provider immediately if payment information may have been compromised.
Seller failure to fulfil an order
If a Seller receives payment but does not supply the product, the Buyer must contact the Seller and request fulfilment, cancellation or refund as applicable.
The Seller is responsible for resolving the claim and returning money where required by law or the sales contract.
The Buyer may also contact the bank or payment provider to determine whether a payment dispute or chargeback process is available.
AutoScandi does not independently reimburse a Buyer for money paid directly to an independent Seller.
Cancelled orders
Cancellation requests must be submitted directly to the Seller.
A cancellation request does not automatically cancel an order that has already been accepted, specially sourced, prepared or dispatched.
The Seller is responsible for determining whether cancellation is available and for returning any payment legally due to the Buyer.
Refunds
All product refunds are issued directly by the Seller or supplier that received the original payment.
Because AutoScandi does not receive or hold product payments, AutoScandi cannot independently return money paid to an independent Seller.
The Seller is responsible for reviewing refund requests, confirming the approved amount, issuing the refund and complying with applicable refund deadlines.
The refund method and processing period may depend on the original payment method and the relevant bank or payment provider.
Refund method
Where required by law, refunds should generally be issued through the original payment method unless the Seller and Buyer lawfully agree otherwise.
The Seller must not require the Buyer to accept store credit where applicable law requires a monetary refund.
AutoScandi does not determine the refund method used by an independent Seller.
Refund delays
After a Seller issues a refund, additional processing time may be required by banks, card providers or other payment services.
AutoScandi does not control third-party refund processing times.
The Buyer should contact the Seller and relevant payment provider if an approved refund does not appear within the expected period.
Payment disputes and chargebacks
The Buyer should first contact the Seller and provide a reasonable opportunity to resolve a payment or product dispute.
Any chargeback or payment dispute is governed by the rules of the Buyer bank, card issuer or payment provider.
AutoScandi does not decide whether a bank will approve or reject a chargeback.
A chargeback decision does not make AutoScandi the Seller or responsible for the underlying product.
Prohibited payment conduct
Users must not provide false payment details, impersonate another payment recipient, request payment for unavailable products or submit fraudulent payment confirmations.
Users must not make duplicate refund claims, knowingly false chargebacks or deceptive non-payment claims.
AutoScandi may suspend accounts associated with suspected payment fraud and may provide relevant records to banks, payment providers or competent authorities where legally permitted.
Payment records
The Buyer and Seller are responsible for retaining invoices, transfer confirmations, payment receipts, messages and other records relevant to the transaction.
AutoScandi may retain marketplace communications and technical records in accordance with its Privacy Policy and applicable law.
AutoScandi does not guarantee permanent storage of external invoices or payment records exchanged outside the marketplace.
Seller responsibility for refunds and claims
The Seller is responsible for customer claims involving payment confirmation, incorrect charges, cancelled orders, unavailable products, non-delivery, product conformity, returns, warranties and refunds.
The Seller must comply with mandatory consumer rights where the Seller acts as a professional trader and the Buyer is a consumer.
A Seller policy cannot remove rights that apply under mandatory law.
Private Sellers
Consumer protections applicable to purchases from professional traders may not apply to purchases from private individuals.
The Seller must accurately disclose whether the Seller is a professional trader or a private individual.
The Buyer should review the Seller status before sending payment.
AutoScandi assistance
AutoScandi may provide communication tools, request information from users or assist in identifying the relevant Seller.
Such assistance does not make AutoScandi the Seller, payment recipient, guarantor, insurer, escrow provider or party to the sales contract.
Unless required by mandatory law, AutoScandi is not obliged to fund, approve or enforce a refund owed by an independent Seller.
Limitation of AutoScandi responsibility
To the maximum extent permitted by law, AutoScandi is not responsible for payments made directly to Sellers or suppliers, incorrect payment instructions, transfers to the wrong recipient, Seller insolvency, Seller disappearance, payment fraud committed by a user or refusal by a Seller to issue a refund.
AutoScandi is not responsible for bank fees, card fees, currency-conversion losses, exchange-rate changes, payment-provider restrictions, processing delays, rejected transactions or chargeback decisions.
AutoScandi is not responsible for loss of profit, revenue, business, opportunity, data or goodwill, or for indirect, incidental, special or consequential losses connected with a direct payment between a Buyer and Seller.
Nothing in this Payment Policy excludes or limits responsibility that cannot lawfully be excluded or limited.
Seller responsibility to AutoScandi
To the maximum extent permitted by law, each commercial Seller is responsible for claims, losses, penalties, costs and reasonable legal expenses arising from the Seller payment instructions, invoices, taxes, failure to fulfil orders, failure to issue required refunds or breach of applicable consumer law.
Mandatory legal rights
This Payment Policy does not remove rights or remedies that cannot lawfully be excluded.
Where any provision conflicts with mandatory law, the mandatory rule applies only to the extent of that conflict.
All remaining provisions continue to apply.
Changes to this policy
AutoScandi may update this Payment Policy to reflect changes in marketplace operations, payment arrangements, security requirements or applicable law.
The current version will be published on this page with an updated revision date.
Contact
Questions concerning invoices, payment confirmation, cancellations, refunds or payment disputes must first be submitted directly to the relevant Seller or supplier.
Suspected fraud, false payment instructions or serious marketplace misconduct may be reported through the contact form available on the AutoScandi website.